FAQ

• After we send you an inquiry, how long does it take to get a reply?

  On working days, we will reply to you within 12 hours after receiving the inquiry.

• Are you a direct manufacturer or a trading company?

  We have our factory, and we also have our trading department. We produce and sell our products.

• What products can you offer?

  We mainly produce stove racks, stove accessories, grids, and other products.

• Can you make customized products?

  Yes, we can make customized products, and develop and produce products according to the drawings or samples provided by customers.

• How does your company ensure product quality?

  We will have corresponding inspections after each process. For the final products, we will do full inspection according to customer requirements and international standards.

• What are the payment methods?

  When quoting, we will confirm the transaction method with you, whether it is FOB, CIF, CNF, or other methods. For mass production, we usually pay 30% in advance and then pay the balance upon receipt of the bill of lading. Our payment method is T/T, of course, L/C is also acceptable.